e-mail: ics@musicsquare.cz

Otevírací doba
Pondělí - Pátek 9:30-18:00
Sobota 9:30-14:00

Servis

Musicsquare.co.uk is the only musical instruments internet store in Poland that offers you highly qualified service according to warranty and post warranty repairs. We are an authorized service centre of several top brands from the musical industry and we are obliged to meet the strict requirements for repairs, maintenance and the after-sales service. Our experienced and well trained technicians can handle anything a student, amateur or professional musician needs.

Among others we provide professional service of the following product brands:

• Yamaha Authorised Service Centre - YASC:
- Commercial Audio,
- Musical Instruments without the B&O group,
- HiFi post warranty service,
• Roland / Boss Authorised Service Centre,
• Kawai,
• Renkus Heinz,
• Elpiano.

We specialize in repairs of pro-audio equipment and musical instruments.

Pro Audio:
1. Amplifiers,
2. Digital mixing consoles,
3. Analog mixing consoles,
4. Speaker processors,
5. Speakers,
6. Preamps,
7. Microphones,
8. Audio players.

Musical instruments:
1. Keyboards,
2. Synthesizers (digital and analog),
3. Digital pianos,
4. Guitars,
5. Guitar & bass effects,
6. Electronic drums,
7. DJ & lighting gear,
8. Instrument amps,
9. Bass amps.

Shippments and service procedure

In order to send an item to our service, please keep in mind that it is very important to enclose a written information that includes:

• Your name and surname or full company name,
• Product name (manufacturer and model),
• Copy of your receipt or invoice,
• Warranty card,
• Description of the defect,
• Telephone number and email address (optional),
• Return shipping address.

Upon reception of the above listed details you will be issued a service reference number, which is helpful provided with the shipment of your product. Please note at the time of making your claim to include all necessary information that may assist us to process your claim as quickly as possible.

Your warranty claim is to be assessed within 14 days of receipt of the faulty product and the warranty period shall be extended for a time period equal to the duration of the repair.

In case of non-warranty work we will contact you with an estimate of the cost for service, materials and return shipment.

It is recommended that goods should be packed carefully and returned with all the original packaging, manuals and accessories, including cables and a power adaptor supplied. In case the original packaging is lost or damaged, please use alternative outer package with foam inserts and make sure the product is properly packed.

Note: If you need to have your product collected, please contact us at service@muzyczny.pl or +48 71 79 74 605 and we will assist you.


Contact details and shipping address

Please send the faulty unit at the following address:

Muzyczny.pl Service Department
M.Ostrowski sp.j.
ul. Muzyczna 1
55-330 Błonie
Poland

Telephone: +44 800 07 05 155
Email: service@muzyczny.pl

You can also deliver your equipment personally to our store at:

Muzyczny.pl
al. Armii Krajowej 5
50-541 Wrocław
Poland

PRICELIST

Guitar service

String replacement – guitars and basses 7,50 EUR (12 string - 12,00 EUR),
Output socket repair or replacement - 12,00 EUR.

Yamaha service

Digital mixing consoles on-site service (at the customers's location):
Test and diagnosis - 85,00 EUR,
Replacement of each fader - 7,50 EUR.

Digital mixing consoles off-site service:
Test and diagnosis - 60,00 EUR,
Replacement of each fader - 4,00 EUR.
The diagnosis cost also includes an overall cleaning and software update if needed.

Digital piano (CLP/CVP/YDP) on-site service:
Test and diagnosis - 50,00 EUR,
Key replacememt - 2,50 EUR.

Digital piano (CLP/CVP/YDP) off-site service:
Test and diagnosis - 25,00 EUR,
Key replacememt - 2,00 EUR.

Digital keyboard repairs:
Replacement of rubbert contacts - 20,00-30,00 EUR + spare parts price
Replacement of potentiometer - 20,00-35,00 EUR + spare parts price

Other repairs

Service hour - 30,00 EUR,
Tests and inspections starting from 12 EUR.

Travel costs

On-site Service is provided in Wroclaw city and district as well as in other provinces of Poland:
Distance up to 10 km - 15,00 EUR,
Distance up to 30 km - 20,00 EUR

Distance exceeding 30 km:
One service technician - 0,70 EUR / km,
Two service technicians - 0,90 EUR / km.

The distance is calculated one-way on the basis of global navigation services.

All prices shown above include value added tax (VAT), but do not include spare parts, packing and shipping and any other incidental expenses that may occur.